How to delete respondents

Promoter Ninja lets you permanently delete respondents and their responses across all surveys to help you comply with GDPR and other privacy regulations.

Follow these steps:

1. Go to your organization settings

   • Click your profile menu in the top right and choose Manage Organization.
     

     

2. Open the Data Management section

   • In the left-hand menu, select Data Management.
     

3. Search for the respondent

   • Enter the respondent’s email address or respondent ID in the search box, then click Search.
     

     

4. Delete the respondent

   • In the search results, click the trash can icon under Actions.

   • Confirm the deletion in the dialog by clicking Delete Respondent.
     

⚠️ Important: Deletion is permanent and cannot be undone. All responses and metadata related to the respondent will be erased.

For more details on how Promoter Ninja supports GDPR, see how Promoter Ninja complies with GDPR.