Cookies Policy

Version 1.2 – Last updated: August 26, 2025

What are cookies?

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website remember information about your session. At Promoter Ninja we only use strictly necessary cookies for the functioning of the service and some functional cookies to personalize the user experience and manage survey display.

Cookies used on this site

Promoter Ninja does not use analytics, advertising, or third-party cookies. We only use technical, session, and functional cookies that are necessary for the application to work and to manage survey logic.

Cookie Purpose Duration Provider
session_token Keeps the user session active and allows secure navigation in the application. 30 days promoter.ninja
locale Saves the user’s preferred language (es/en) to display the application in the correct language. 1 year promoter.ninja
_pnlrt Stores the last survey response to control when a survey should be shown again. Defined by survey logic promoter.ninja
_pnfst Stores the first time a survey was shown to manage frequency. Defined by survey logic promoter.ninja
_pnlst Stores the last time a survey was displayed to a user. Defined by survey logic promoter.ninja
_pnthd Prevents a survey from being shown too frequently to the same user. Defined by survey logic promoter.ninja

Consent

These cookies are strictly necessary for the functioning of the application and for correctly managing survey display. They are not used for advertising purposes or to personally identify users.

Managing cookies

You can configure your browser to block or delete cookies at any time. However, please note that if you block essential cookies, Promoter Ninja may not function properly or surveys may not behave as expected.

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©2025 · Promoter Ninja

Net Promoter, NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.