Slack integration
🚀 Slack Integration - Real-time Customer Feedback
Transform your team's collaboration with instant NPS feedback directly in Slack!
Get notified the moment customers share their thoughts, collaborate on responses, and turn feedback into action - all without leaving your Slack workspace.
Why Connect Promoter Ninja to Slack?
Never Miss Critical Feedback
Get instant alerts when customers complete your NPS surveys. Turn every detractor into an opportunity and every promoter into a success story.
Streamline Team Workflows
Eliminate the back-and-forth of checking dashboards. Your team gets feedback where they already work - in Slack.
Smart Channel Routing
Automatically send different types of feedback to the right teams. Detractors go to support, promoters go to marketing, and everyone stays informed.
Get Started in 2 Minutes
1Access Settings
Click the settings cog icon next to your organization name in the top right
2Navigate to Integrations
Click on "Integrations" in the left menu
3Select Slack
Click on "Slack" from the integrations list
4Connect to Slack
Click "Connect to Slack" and authorize Promoter Ninja in the popup window
5Select Destination
Choose which Slack channel should receive your NPS feedback alerts
6Set Up Filtering
Configure filtering rules (optional) to control which responses get sent where
What You'll See in Slack
Each feedback alert includes everything your team needs to take action:
- NPS Score - The customer's rating (0-10)
- Written Feedback - Any comments they provided
- Survey Context - Which survey and completion timestamp
- Quick Links - Direct access to full response or survey dashboard
- Customer Details - Email and any custom data you've collected
Customize Your Feedback Flow
Set Up Smart Routing
Create rules to automatically send feedback to the right teams:
Detractor Recovery Channel
Rule: Send to #customer-support when NPS score ≤ 6
Why: Support team can immediately reach out to unhappy customers
Promoter Success Channel
Rule: Send to #marketing when NPS score ≥ 9
Why: Marketing team can ask for testimonials and case studies
How Teams Use This Integration
E-commerce: Post-Purchase Recovery
Challenge: Online store needs to quickly address customer issues
Solution: Detractors (≤6) go to #customer-support, Promoters (≥9) go to #marketing
Outcome: Support team immediately contacts unhappy customers, marketing team reaches out to happy customers for reviews
SaaS: Product Development Insights
Challenge: Software company needs real-time product feedback
Solution: All responses go to #product-feedback, with special alerts for feature requests
Outcome: Product team gets real-time insights, can prioritize features based on customer demand
Healthcare: Patient Experience Management
Challenge: Medical practice needs to track patient satisfaction
Solution: Low scores go to #patient-care, high scores go to #staff-recognition
Outcome: Immediate follow-up on concerns, celebration of positive experiences
Maximize Team Efficiency
Leverage Slack Threads
When feedback arrives, use Slack threads to:
- Discuss the feedback with your team
- Assign follow-up actions
- Share additional context about the customer
- Track resolution status
Organize Your Channels
Create dedicated channels for different types of feedback:
#nps-detractors- For unhappy customers#nps-promoters- For happy customers#nps-feature-requests- For product suggestions#nps-celebrations- For positive feedback
🔧 Troubleshooting
@promoter-ninja in the channel to invite it.